How to Avoid the Outsourcing Nightmare Experience
There are numerous benefits to be derived from outsourcing for both you and your business. However, it is something you need to approach with extreme caution. Most importantly, you must know exactly what you want and must give clear instructions to the person you are hiring to work for you. One of the biggest errors people make when outsourcing is giving vague instructions expecting the person they are hiring to know exactly what they want.
Unless you clearly spell it out to them, nobody is going to know what your vision is. If you fail to provide specifics when giving instructions you are highly likely to be very dissatisfied with the results. You are going to end up wasting a lot of time having the project done over, and sometimes many times over.
So take your time and figure out what exactly it is you want to be done before placing an order. If you desire to have a web-page design in a particular way, provide a similar web-page and say, “I want it done like this one.” If you want a plugin to provide a specific function, make sure that it’s completely outlined before approaching the outsourcer to have the work done. If it’s a logo you want, provide specific instructions together with an example or examples of what it is you are looking for.
Most people don’t do these things when they first start outsourcing and in most cases always end badly. Do not neglect to take the time to outline clearly what it is you want to have done before approaching the outsourcer. And do not forget to be always as specific as you possibly can.
Getting Started With Your Outsourcer
It is not advisable to begin working with an outsourcer before knowing or at least having some sort of proof that they are capable of providing quality work, that they are reliable, and can communicate well with you first. The last thing you will want is to forward to them a large or very important project that is crucial to the smooth functioning of your business before knowing if they are legitimate or not. That would be a sure formula for disaster.
What you should do first is to give them something small and not so important to your business. See how the handle that and then decide how to proceed from there. As an example: Let’s say you desire to have your entire website redesigned, in order to test their skills, have then redo a banner or a page first.
Apart from their actual skill, the main thing you are zeroing on is reliability. Will they meet the deadline that they themselves set to get the job done? I have long discovered that although skill and talent are very important when choosing someone to get a specific job done, they are not the only area to consider. For me, a good character comes first.
There are lots of highly talented people out there (both on and offline) and not all are reliable and can get things done within specific deadlines.
So when you find the ones that are reliable – hold fast to them and don’t let go. They are invaluable resources to both you and your business.
How to Keep Things Business
When working with outsourcers, it is not advisable to become their friend – that’s a big mistake. Does this sound strange to you? Well, hear me out. Let’s suppose you are hiring workers to do projects on a regular basis. Eventually, a time will come when you will have to dismiss someone for not doing their job. It’s unfortunate but inevitable when you are an employer. How nice it would be if everyone always completed their work on time, but that does not happen.
When the time comes for the dismissal of someone for not getting their work done it would be much harder for you to let them go if you are emotionally attached to them. You might be inclined to overlook their inefficiency over and over again. This is a big mistake.
Yes, I know…this is sounding cold and harsh. Decide which is of more importance – the person’s hurt feelings or your income or livelihood. If they are not producing at the level that meets your expectations, and on time, it is THEIR fault that they are being fired. Anyway, to avoid things reaching this point, be careful to maintain an emotional distance from the people you outsource work to.
I have barely touched the surface of the subject of OUTSOURCING with this short article.